Refund & Cancellation Policy
At InnoInfotech, we are dedicated to providing top-notch digital marketing services to our clients. We understand that situations may arise where you need to request a refund or cancel a service. Please review our Refund and Cancellation Policies below to understand the guidelines and procedures for these actions.
Refund Policy
- Eligibility for Refund
- To be eligible for a refund, you must request it within 7 days of your purchase.
- Services Covered
- Refunds are applicable to services that have not been initiated or commenced. Once the service has been initiated, it is non-refundable.
- Refund Process
- To request a refund, contact our Customer Support team
- Provide your order or project reference number and a clear reason for the refund request.
- Our team will review your request, and if it meets the criteria, we will initiate the refund process.
- Refunds will be processed within 7-10 business days.
Cancellation Policy
- Order/Service Cancellation
- You can cancel a service order within 24 hours of placing it. Please contact our Customer Support team to request a cancellation.
- Cancellation Fees
- Cancellation within 24 hours will not incur any fees, and you will receive a full refund.
- If the cancellation request is made after 24 hours and the service has not been initiated, a 10% administrative fee may apply.
- Cancellations for Ongoing Services
- For ongoing services, you may cancel at any time with a 30-day notice. The remaining balance for the ongoing month may not be refunded.
- Cancellation Process
- Contact our Customer Support team
- Provide your order or project reference number and the reason for the cancellation request.
- If your request is approved, the cancellation will be processed as per the terms mentioned above.
Important Notes
- InnoInfotech reserves the right to refuse refunds or cancellations in cases of fraudulent activity or abuse of our services.
- We are committed to client satisfaction and will strive to address any concerns or issues you may have before considering a refund or cancellation.
- Refunds will be issued in the same payment method used for the initial purchase.
Contact Us
If you have any questions or need assistance regarding our Refund and Cancellation Policies, please contact our Customer Support team at [email protected] or visit contact us page. We are here to assist you and ensure your experience with InnoInfotech is positive and hassle-free.
Please note that our policies may be subject to change, and any updates will be reflected on this page. We encourage you to review these policies regularly to stay informed about any modifications.